Terms & Conditions | Mexora Money

1. Introduction

These Terms & Conditions govern your use of the Mexora Money website, app and services operated by MEXORA INFOSYS PRIVATE LIMITED, referred to as “Mexora Money”, “we”, “us” or “our”. “You” means the person using the platform or the authorised business account holder, as relevant.

Please read these terms before registering an account or requesting a service. By accepting these terms or proceeding with a service after they have been presented to you, you agree to the terms applicable to that use. If you do not agree, do not proceed with the service.

Our Privacy Policy, Platform Policies and Refund & Cancellation Policy explain additional conditions relevant to your use.

2. Services and provider roles

Mexora Money provides access to digital services for retailers and their customers. Available services can include AEPS, money transfer, recharge, bill payments, motor insurance, PAN-related services and other services shown as available on the platform.

Availability depends on the service, account permissions, location, verification requirements and the relevant provider. A service listing does not guarantee that every transaction or application will be accepted.

Banks, operators, billers, insurers and other service providers may set additional eligibility, processing and service conditions. Insurance coverage is governed by the issued policy and the insurer’s terms. Government-related applications remain subject to the relevant authority’s requirements and decisions.

The availability of banking-related services through Mexora Money does not mean that Mexora Money itself is a bank. An account balance or wallet display must not be treated as evidence of a bank deposit, interest entitlement or regulatory licence.

3. Eligibility and age

You must have the legal capacity and authority required for the service or agreement you enter into. Business users must be authorised to act for the business they represent.

Persons below 18 may access only recharge and bill payment services with parent or legal guardian consent and subject to the applicable service requirements.
AEPS, DMT and other sensitive banking or government-related services require the service user to be 18 years or above.
Distributor registration is strictly restricted to persons aged 18 years or above.

The limited permission for minors to access recharge and bill payments does not permit them to register for an unrestricted business or distribution account.

4. Registration and verification

Provide accurate and complete details when registering or requesting a service. Where verification is required, provide genuine information and documents through the relevant process.

We or the relevant provider may decline or pause a request where required information is missing, inconsistent or cannot be verified. Do not use another person’s identity or documents to obtain access to services.

Keep your account information current and inform us of material changes relevant to your account or linked funding details.

5. Account security

You are responsible for taking reasonable steps to protect your device and account access. Do not share account credentials, OTPs or transaction authorisation details. Report suspected unauthorised access promptly.

You must not allow an unauthorised person to operate your account, or use another account to bypass restrictions. Responsibility for a disputed or unauthorised transaction will be considered according to the facts and applicable law; this clause does not automatically make you liable for every misuse of your account.

Before initiating a customer transaction, obtain the customer’s authorisation and confirm the relevant details. Depending on the service, these may include the mobile number, operator, customer or biller identifier, bank details, recipient information, amount and selected product.

Do not initiate an AEPS or other sensitive transaction without the customer’s knowledge and required consent. Never retain or reuse authentication information to carry out another transaction without authorisation.

Review details before confirming a request. A successfully completed recharge cannot be cancelled or refunded under our recharge policy merely because incorrect details were entered, subject to rights required by law.

7. Charges and commissions

Applicable charges and commission terms are those disclosed for the service or agreed partner arrangement. Review them before proceeding.

Commissions depend on qualifying transactions and the applicable terms. A displayed illustration, projected income or earning-estimator result is an estimate rather than a promise of earnings.

There is no guaranteed minimum income from using Mexora Money or joining a distribution network. Do not represent projected earnings as guaranteed returns to customers or prospective partners.

8. Wallet funding and third-party payments

You must fund your Mexora Money wallet only from the account linked to your Mexora Money account. Third-party or unlinked-account funding is prohibited.

The Platform Policies set out the company’s first-occurrence 10% deduction on the affected amount, possible restrictions for repeated occurrences, and the possible hold of up to 30 days for amounts above ₹1,000. The same 10% deduction is not applied twice to one funding amount.

These provisions operate subject to applicable law and binding bank or authority directions. They do not authorise automatic confiscation of an entire wallet balance.

9. Transaction processing and availability

Processing may depend on the availability and response of the relevant operator, bank, payment network or service provider. A pending transaction is not a confirmed success or failure.

Do not repeat a pending request solely because its result is delayed. Check the status and seek support first to reduce the risk of duplicate transactions.

Planned maintenance, connectivity issues or provider interruptions may affect service availability. Nothing in these terms removes a refund, reversal or compensation right required by applicable law.

10. Cancellation and refunds

Recharge refunds are governed by our Refund & Cancellation Policy. An instantly failed recharge is refunded immediately if its amount was deducted. A pending recharge can become successful or failed within the operator’s resolution timeframe of up to 3 days. Once the final failed status is received, the deducted amount is refunded immediately.

A successful recharge cannot be cancelled or refunded under the recharge policy. Other services must be considered under their own service-specific conditions and applicable requirements.

Third-party wallet funding reviews and refunds are separate from ordinary recharge refunds.

11. Prohibited activity

You must not:

Use the platform for fraud, unlawful activity or transactions without authorisation.
Provide false information, impersonate another person or submit fabricated documents.
Fund your wallet through prohibited third-party payments.
Access another person’s account or information without permission.
Interfere with platform security, exploit errors or bypass account restrictions.
Mislead customers about transaction status, charges, commission, insurance coverage or government approvals.
Use customer information for unrelated purposes without a lawful basis and any required consent.

12. Restriction, suspension and closure

We may restrict or suspend access where reasonably necessary to address misuse, security concerns, verification problems, prohibited funding or a bank or authority direction. The scope of a restriction will depend on the issue being addressed.

You may contact us to request account closure or dispute a restriction. Pending transactions, unresolved disputes and lawful recordkeeping obligations may need to be addressed even after access is closed.

Closure or suspension does not automatically cancel valid customer rights, erase transaction records or forfeit funds. Financial treatment remains subject to the applicable policy and law.

13. Website and app content

Mexora Money branding, software and platform content may not be copied, misrepresented or used to suggest an unauthorised affiliation. Third-party names and marks remain the property of their respective owners.

You may use information made available to you for legitimate use of the platform. You must not remove ownership notices or misrepresent content as an approval, licence or guarantee that has not been granted.

14. Responsibility and legal rights

Each party remains responsible for its own acts, omissions and obligations to the extent required by applicable law. The involvement of a third-party provider does not automatically remove a responsibility that the law places on Mexora Money.

Nothing in these terms excludes non-waivable consumer rights, legally required refunds or compensation, or liability that cannot lawfully be limited. These terms do not guarantee uninterrupted service or a particular level of earnings.

15. Complaints and disputes

For general assistance, email support@mexoramoney.com. If your issue remains unresolved, email mexorainfosys@gmail.com with your earlier correspondence and relevant transaction details. To register a formal complaint, use our Submit a Grievance form.

These terms are governed by the laws of India. Courts, tribunals and statutory forums with jurisdiction under applicable law remain available. Contacting our support team does not remove your right to use an applicable statutory complaint or dispute-resolution channel.

16. Changes to these terms

We may update these terms to reflect changes in services or applicable requirements. Material changes will be notified where required, and fresh acceptance will be obtained where necessary. Changes will not remove rights that have already arisen or retrospectively validate an undisclosed charge.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

17. Company and contact

MEXORA INFOSYS PRIVATE LIMITED
CIN: U82990UP2025PTC223324
Company Address: B-11 Himalaya Bhawan, Shatabdi Nagar, Opposite Canara Bank, Panki, Kanpur Nagar, Uttar Pradesh 208020, India.
Official Company Email: mexorainfosys@gmail.com