1. About this policy
Mexora Money is operated by MEXORA INFOSYS PRIVATE LIMITED. This Privacy Policy explains how information is handled when you visit our website, use the Mexora Money app, submit an enquiry or grievance, or access services through our platform.
The information required depends on the service you choose. A website enquiry does not require the same information as a banking transaction, insurance application or government-service request.
This policy should be read together with our Terms & Conditions, Platform Policies and Refund & Cancellation Policy.
2. Information provided through our website
When you submit a contact enquiry, partnership enquiry or grievance, we process the information you provide in that form. This can include your name, contact details, location, business or partnership details, enquiry category, message and relevant transaction information.
We use this information to respond to your request, assess partnership enquiries, investigate reported problems and maintain a record of the correspondence. Form submissions are received by our backend and made available to authorised personnel handling the request.
Consent to be contacted about an enquiry or grievance does not automatically enrol you in promotional communications.
Please provide only information relevant to your request. Do not include passwords, OTPs, UPI PINs, card PINs or complete payment-card details in a general enquiry or grievance message.
3. Account and service information
Depending on the services you use, information processed in connection with your account or request may include:
- Your name, contact details, business details and account identifiers.
- Identity, age, address or eligibility information required for the selected service.
- Linked funding-account information and details needed to identify or reconcile payments.
- Transaction amount, service type, recipient or customer details, transaction identifiers, status and associated charges or commissions.
- Documents or application details you submit for a specific service.
- Support messages, complaints and information supplied during transaction or account reviews.
Service-specific verification may be performed by the relevant bank, operator, insurer, authorised service provider or government-service system. Information required by one service is not automatically required for every service offered through Mexora Money.
4. Aadhaar and sensitive service information
AEPS and other identity-dependent services may require Aadhaar-related information, customer consent and authentication through the relevant service flow. Authentication information must be provided only through the designated process for that service.
Retailers must obtain the customer’s permission before initiating a transaction or submitting customer information. They must not retain copies of customer identity information or authentication material merely for convenience, or use it for unrelated transactions.
Do not send fingerprint images, face-authentication captures, OTPs or complete identity documents through ordinary support messages unless an authorised, service-specific process expressly requires the relevant document through an appropriate channel.
5. Technical information and permissions
Website and app interactions can involve technical information such as IP address, request time, browser or app details, session information and error or security events. This information supports the operation, security and troubleshooting of the service.
Where a feature requires device access, such as camera or location access, use the permission controls presented by your device and the relevant service. Denying a permission may prevent a feature that depends on it from working.
Browser storage or cookies used for necessary functions, such as maintaining a session or remembering an essential preference, can be managed through your browser settings. Disabling these functions may affect access or usability. Any optional tracking must be disclosed separately and handled with consent where required.
6. Why information is used
Information is used, as relevant to your request, to:
- Provide and administer the service you select.
- Identify your account and carry out applicable verification.
- Process transactions, display their status and resolve payment issues.
- Respond to enquiries, partnership requests and grievances.
- Maintain transaction and accounting records.
- Detect misuse, unauthorised access, duplicate requests and suspicious funding.
- Meet applicable legal obligations and respond to lawful requests.
Information supplied for one purpose must not be treated as unrestricted permission for unrelated uses. Where separate consent is required for a new purpose, that consent must be obtained.
7. Sharing information
Relevant information may be shared with the bank, payment provider, operator, biller, insurer, service partner or government-service system involved in the service you request. These organisations may also process information under their own applicable notices and obligations.
Information may also be accessed by authorised staff and service providers supporting hosting, platform operations, communication, transaction processing or issue resolution, where necessary for their role.
Information may be disclosed in response to a valid legal obligation, lawful authority request or a legitimate investigation into fraud or disputed payments. Such disclosure is limited to the purpose for which it is required.
This policy does not give retailers or distribution partners permission to sell, independently market to, or otherwise misuse customer information obtained while providing a Mexora Money service.
8. Security and your responsibilities
Access to information is intended to be limited to authorised users and parties who require it for the relevant service or lawful purpose. No website, app or transmission method can guarantee absolute protection against every security risk.
Keep your device and account access secure. Do not share passwords or authentication codes, and do not allow another person to operate your account without authorisation. Contact us promptly if you suspect unauthorised access or misuse.
Restrictions on access do not mean that every service is end-to-end encrypted. Necessary information may be processed by Mexora Money and the relevant service providers to complete your request.
9. Retention of information
Information is retained for the period needed for the purpose for which it was collected, including providing services, resolving enquiries or disputes, reconciling transactions and meeting applicable legal or recordkeeping obligations.
A deletion request or account closure may not result in immediate deletion of records that must be retained for a lawful purpose. Such records remain subject to the protections and purpose limitations described in this policy.
10. Children and age restrictions
Persons below 18 years of age may access only recharge and bill payment services with consent from a parent or legal guardian, subject to the eligibility requirements of the relevant service.
AEPS, DMT and other sensitive banking or government-related services are available only to persons aged 18 years or above. Distributor registration is strictly restricted to persons aged 18 years or above.
Permission to use recharge or bill payment services does not give a minor permission to register as a distributor or enter an unrestricted business-partner arrangement.
Where parental consent or age verification is required, the applicable requirements must be met before the service is provided. A parent or legal guardian may contact us about information relating to a child or any suspected unauthorised use.
11. Your requests and choices
You may contact us to request correction of inaccurate information, raise a concern about its use, request deletion where permitted, or withdraw consent for processing that depends on consent.
Where available under applicable law, you may also request access to information about the processing of your personal data. The handling of a request depends on the applicable law, the nature of the information and any lawful retention requirements.
We may need appropriate information to establish that a request relates to your account or that you are authorised to act for the person concerned. Withdrawing consent may prevent us from continuing a service that requires that information; it does not invalidate processing already lawfully carried out.
12. External services
Links or service flows may take you to systems operated by other organisations. Their privacy notices apply to information you provide directly to them. Review the relevant notice before submitting information outside Mexora Money.
13. Policy updates
This policy may be updated to reflect changes in services, processing practices or applicable requirements. Material changes will be communicated where required. A policy update does not replace the need for fresh consent where that consent is required.
14. Privacy contact
For privacy questions, correction requests or concerns about personal information, contact:
MEXORA INFOSYS PRIVATE LIMITED
Official Company Email: mexorainfosys@gmail.com
Company Address: B-11 Himalaya Bhawan, Shatabdi Nagar, Opposite Canara Bank, Panki, Kanpur Nagar, Uttar Pradesh 208020, India.
Privacy, consent withdrawal and account/data deletion requests may be sent directly to mexorainfosys@gmail.com. A grievance is not required first. Include enough information to identify your request without sending unnecessary sensitive data.
Customer support
For general assistance, email support@mexoramoney.com. If your issue remains unresolved, email mexorainfosys@gmail.com with your earlier correspondence and relevant transaction details. To register a formal complaint, use our Submit a Grievance form.