Platform Policies | Mexora Money

1. Our platform policies

These policies explain the rules for using Mexora Money, funding an account, earning commissions and handling account concerns. They apply alongside our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.

No Hidden Charges

2. Service charges and commissions

Service charges and commission terms depend on the selected service and the applicable account or partner arrangement. Review the current charges and commission information provided in the app or applicable arrangement before proceeding.

A transaction charge and a commission are different. A charge payable for a service must not be presented as earnings. Illustrations and earning estimates are not guaranteed income; actual earnings depend on eligible transactions, their final status and the applicable commission terms.

Any change to applicable charges or commissions must be disclosed before it applies to new transactions. Promotional or historic rates should not be assumed to apply indefinitely.

3. Account and customer information

Account holders must provide accurate information and keep it current. Information supplied on behalf of a customer must be authorised by that customer and used only for the requested service.

Account holders must not impersonate another person, use false documents, submit unauthorised transactions or misrepresent the outcome of a transaction.

4. Permitted wallet funding

Wallet funding must come from the account linked to your Mexora Money account. Payments from another person’s account or from an account not linked to your Mexora Money account are treated as third-party funding and are strictly prohibited.

This restriction applies to funding your Mexora Money wallet. It does not prohibit an authorised retailer from carrying out an otherwise permitted customer transaction, such as a customer money transfer or recharge, through the correct service flow.

Do not use a customer’s transfer, an unrelated person’s account or an unlinked account to fund your wallet.

5. Third-party funding: deduction, hold and restrictions

The following company-policy rules apply to prohibited third-party funding, subject to applicable law and binding bank or authority directions:

First occurrence: A deduction of 10% of the affected third-party funding amount applies.
Repeated occurrences: The wallet may be restricted.
Amounts above ₹1,000: The affected amount may be held for up to 30 days for review.
Refund after the hold: If no complaint is received concerning the amount during the hold period, the amount is refunded after the 10% deduction, subject to any applicable bank, legal or authority restriction.

The deduction relates to the affected funding amount, not the entire wallet balance. The 10% deduction is applied once to that amount; it is not deducted once on detection and again when the refund is processed.

The ₹1,000 threshold relates to the hold provision. It does not create permission for third-party funding of ₹1,000 or less.

An absence of complaints does not establish ownership of funds or override a lawful restriction. If a complaint, bank dispute or authority direction affects the amount, its handling will depend on the relevant investigation and applicable requirements.

These are Mexora Money’s company-policy provisions. They are not described as a deduction or penalty mandated by the RBI. For questions about an incorrect classification or deduction, email support@mexoramoney.com. Formal complaints can be registered using Submit a Grievance.

6. Transaction status and records

Review the status shown for each transaction. A submitted or pending request is not the same as a successful transaction. Keep the transaction identifier and relevant records until the transaction is resolved.

For recharge-specific success, failure and pending rules, see our Refund & Cancellation Policy. Other services follow their applicable service-provider and payment-system requirements.

7. Partner participation

Retailers and distribution partners must use their accounts within the role and permissions assigned to them. Customer information and network access must not be used for unauthorised solicitation, misleading claims or transactions without consent.

Distributor participation is intended to support an independently developed business network. Mexora Money does not require distributors to meet compulsory retailer-recruitment or work targets under this policy. Earnings depend on eligible activity under the applicable partner arrangement and are not guaranteed.

Distributor registration is strictly available only to persons aged 18 years or above.

8. Review and account restrictions

Account access or particular transactions may be reviewed or restricted where there is suspected misuse, unauthorised access, prohibited funding, a verification issue or a binding bank or authority instruction.

A restriction does not automatically mean that the entire wallet balance is forfeited. Affected funds and transactions remain subject to their applicable review, refund and legal requirements.

If you believe a restriction or funding classification is incorrect, contact us with the relevant account and transaction details. Do not create duplicate accounts or use another person’s account to bypass a restriction.

9. Support and complaints

For general assistance, email support@mexoramoney.com. If your issue remains unresolved, email mexorainfosys@gmail.com with your earlier correspondence and relevant transaction details. To register a formal complaint, use our Submit a Grievance form.

Provide the service name, transaction identifier where available, date, amount, displayed status and a clear description of the issue. Never share passwords, OTPs or PINs.

10. Company details

MEXORA INFOSYS PRIVATE LIMITED
CIN: U82990UP2025PTC223324
GSTIN: 09AATCM3456A1ZB
Udyam Registration: UDYAM-UP-43-0147597
D-U-N-S: 77-159-5890
Company Address: B-11 Himalaya Bhawan, Shatabdi Nagar, Opposite Canara Bank, Panki, Kanpur Nagar, Uttar Pradesh 208020, India.
Official Company Email: mexorainfosys@gmail.com