Help customers get their PAN details right.
Assist with supported PAN applications, corrections and reprint requests.
What this service supports
Identify whether the customer needs a new PAN application, a correction to existing records or a reprint. Guide them through the supported route and the evidence required for their request.
- Supported new PAN applications
- Corrections to existing details
- Reprint requests
What the customer should prepare
Existing PAN where applicable, identity/address/date-of-birth records required by the selected process, and accurate contact details.
Requirements depend on the selected provider or official process. Confirm the current requirements before collecting documents.
How the service works
A service overview; follow the selected provider’s approved process for the actual transaction or application.
- Identify whether the request is for a new PAN, a correction or a reprint.
- Check the required evidence using the current processing-channel instructions.
- Proceed through the supported route and keep its application reference.
Before proceeding
Use the current forms and instructions of the processing channel. A reprint is not the same as changing PAN data; a customer who already has a PAN should not be guided to seek a second one.