Start with services your customers already need, complete the applicable onboarding and build a consistent routine before expanding.
A customer visiting your shop to buy everyday essentials may also need a mobile recharge, a bill payment or help sending money. Mexora Money brings digital services to the retail counter, giving shopkeepers a way to serve more of those needs through one platform.
Becoming a retailer starts with understanding which services suit your customers and what you need to operate them. This guide explains how to prepare, where to start and how to make your first days easier.
Start with your customers
Think about the requests you already receive. Do people ask where they can withdraw cash? Do regular customers need mobile recharges or bill payments? Are vehicle owners looking for motor insurance assistance?
Choose a manageable starting set. For example, a shop with frequent recharge enquiries can learn that workflow first, while preparing separately for AEPS. You do not need to treat every service as an identical transaction: banking, insurance and application services have their own requirements.
Browse the Mexora Money service catalogue and match available services to those local needs. Availability can depend on the relevant bank, operator or provider.
Begin through the official app
Use the official Mexora Money app on Google Play and follow the registration and verification instructions shown there. If you need help understanding the next step, use retailer information or contact the team.
- Enter accurate details for the person or business operating the account.
- Complete the verification required for the services you intend to use.
- Check the current service access, charges and commission information before transacting.
- Use your own authorised account details and keep account access private.
Installing the app is a starting point; it does not mean every service is already activated. Follow the actual onboarding instructions rather than a third party’s promise of instant approval. AEPS, DMT and sensitive banking services are for adults aged 18 or above under Mexora Money’s eligibility rules.
Prepare your counter
A reliable internet connection, a charged device and a clear working area make assisted transactions easier. For fingerprint-based AEPS, check the supported biometric device and setup requirements before purchasing equipment. Keep cash availability in mind if you plan to offer cash withdrawals.
Give customers space to check their details. Explain the selected service, the amount and any applicable charge before confirmation. Do not ask customers to disclose account passwords or banking PINs to you.
Mexora Money is built for retailers. No hidden charges. Review the displayed service details so you can explain the transaction clearly to your customer.
Build a reliable daily routine
Before a transaction, verify the customer details and selected service. After submitting it, check the recorded result. If the status is pending, investigate that transaction before starting another identical request.
At the end of the day, reconcile your records, wallet movements and cash handled. A commission amount is not the same as the entire amount collected from a customer. Keep service income and operating expenses separate when assessing your business.
For recharge issues, our pending and failed recharge guide explains what each status means. For cash withdrawal preparation, read the AEPS retailer guide.
Get help when you need it
Send general support enquiries to support@mexoramoney.com. Include the relevant transaction identifier, date, amount and displayed status when reporting a transaction issue. Mask unrelated personal information in screenshots.
If the issue remains unresolved, email mexorainfosys@gmail.com with the previous correspondence. Use the grievance form to register a formal complaint.
Common questions
Do I need to begin with every service?
Choose services that fit your customers and complete their applicable setup. Expand as you become comfortable with the workflows and provider requirements.
Is income guaranteed?
No. Your results depend on actual customer activity, applicable commissions, expenses and service availability. Plan around realistic demand rather than a fixed monthly earning promise.
Where are the current conditions?
Use the current app information alongside the Terms & Conditions and Platform Policies. This guide is an introduction, not a replacement for service-specific requirements.
